Category Archives: Work

Why You Need A Phone Number

Posted on September 20, 2011 | 3 Comments

I used to work for an insurance firm a couple of years back. It’s one business that needs a phone number regardless of the advancement in technology. Yes it might be easier to correspond through email or chat but you can’t beat talking to a live person and getting resolution ASAP.

Also, based on my experience, because it’s about insurance the customers mostly get in touch with you because of an unfortunate event. More often than not, they call to claim their insurance but at times it may also be to apply for a loan against their policy, withdraw their policy due to one reason or another, or to make a payment.

Having a phone number for them to call in a way also helps them when they claim an insurance. I know it might not be good for the company to keep a call longer than necessary but someone who works in customer service can also empathize and sympathize with the customer while resolving an issue. I’ve had callers who think we’re heaven sent because we’ve processed their insurance just in time to cover their burial expense and for me email or chat can’t beat that feeling that you’ve helped someone halfway around the word.

At times we also get a lot of irate callers. Sometimes it’s about payments not posted yet, or their loans not processed yet. But having one call out of 200 saying that you’ve helped them is enough of a reward for the day for me. A phone number might be taken for granted by a lot of people but not for those who really need to talk to someone in times of need.

I am participating in a blogger campaign by Bucks2Blog and was compensated. However, the views and opinions are my own. Don’t have your own Vanity Numbers yet? Get one now and stay connected.

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Posted in Tech Talk, Work

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How to deal with Bankruptcy

Posted on September 8, 2011 | 21 Comments

How does one deal with Bankruptcy? I thought I’d never have to answer that question but unfortunately, I had to… through my husband.

Back in 2008 the company my husband worked with filed for Chapter 13 Bankruptcy in the US. Because he was the General Manager of their office here in Manila, he was tasked to file the necessary requirements and paperwork to close their operations here. When we first heard the news, we literally had no idea about how to go about it, nobody ever does I guess, unless you’ve experienced it before.

At that time, I had already resigned from my job because of my delicate pregnancy, I was in my 7th month. Imagine the stress of the pregnancy on top of knowing that our only source of income will be lost. Filing for Bankruptcy is something I’ve never dreamed of but we had to go through it. I could only help my husband by learning what it was all about so the internet became my best friend. I tried to read as much as I can about Northern California Bankruptcy to get an idea things to do.

The sad part is, my husband was left to handle things alone here. We always asked our friends and relatives for legal advise to make sure that things are done correctly. I wish he could have had some help from lawyers who specialize in situations like this. It would have saved him a lot of time and worries because they know exactly what to do and how to handle things such as closing books, liquidating assets, etc.

In the end, with the help of a lot of people, he was able to close everything and return what needed to be returned to the US. It took a toll on us, on our family but we did it. Thankfully, we had funds left to sustain us for the duration of his unemployment until he found another job but I wouldn’t want the same to happen to anyone else. I still don’t think there’s an easy way to handle bankruptcy, at least emotionally. But thank God, we were able to overcome it.

I am participating in a blogger campaign by Bucks2Blog and was compensated. However, the views and opinions are my own.

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Posted in Family, Personal, Work

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